Our core service is focused on Thessaloniki Airport Makedonia (SKG). Your booking confirmation provides the latest pickup instructions and location details for your reservation.
Clear answers about booking, payments, protection, deposits, mileage, ferry travel, pickup and returning your rental car in Thessaloniki.
Use the search or browse the topics below. Every answer is written around the practical details that matter during a rental.
Our core service is focused on Thessaloniki Airport Makedonia (SKG). Your booking confirmation provides the latest pickup instructions and location details for your reservation.
Bring a valid driving licence and the required identification documents, together with the physical Visa or Mastercard credit/debit card used for the rental. The card must be in the main driver’s name.
Please contact RentEra as soon as possible if your dates, vehicle requirements or pickup details change. Changes are subject to availability and the conditions of the applicable booking.
Contact RentEra before your scheduled pickup if your arrival time changes. Any applicable out-of-hours service conditions should be confirmed before pickup.
Standard rental protection includes CDW. The applicable security deposit and deductible depend on the vehicle category and rental conditions. CDW does not cover every type of damage or misuse.
CDW is the standard level. CDW+ reduces the applicable security deposit and deductible to an intermediate level. SFDW provides zero security deposit and zero deductible for covered damage, while the listed exclusions and rental agreement conditions still apply.
SFDW is the highest protection level offered by RentEra for covered damage, with zero security deposit and zero deductible. Exclusions still apply, including prohibited use, certain glass/interior/tyre/wheel/undercarriage damage and other breaches of the rental agreement.
Yes. With standard CDW, the security deposit and vehicle deductible depend on the vehicle category. The exact amount applicable to your rental should be checked before confirmation.
RentEra accepts Visa and Mastercard credit/debit cards. The physical card must be presented at pickup and must be in the main driver’s name. Online-bank cards such as Revolut, Wise and similar cards are not accepted.
No. The rental card policy requires an eligible physical Visa or Mastercard credit/debit card in the main driver’s name. Cash and prepaid cards are not accepted for the required card procedure.
Unlimited kilometres are available on selected rental rates. Always check the mileage conditions of the specific rate shown with your booking.
Ferry travel must be declared and approved before travel. The applicable Ferry Fee is €75. With SFDW, the €75 Ferry Fee is included when the ferry trip has been declared and approved before departure.
Cross-border travel is subject to prior approval and the rental agreement. Do not take the vehicle outside Greece without written approval from RentEra and any required documentation or fees.
Off-road use is not permitted unless expressly approved. An applicable off-road fee may apply, and protection does not override the rental agreement or prohibited-use conditions.
Yes. RentEra offers automatic vehicles across selected categories, including automatic city cars, sedans, crossovers and SUVs, subject to availability for your dates.
Yes. RentEra offers 7-seat and 9-seat vehicle categories, subject to availability. These are useful for families, groups and larger luggage requirements.
Depending on the rental and use, applicable charges can include out-of-hours service, ferry travel, off-road use, biological cleaning and child-seat or booster equipment. Relevant conditions should be checked before confirmation.
Roadside assistance is included according to the applicable protection/rental conditions. In the event of a breakdown, contact RentEra using the support details provided with your rental.
Follow the rental agreement instructions and contact RentEra promptly. A police report or official declaration may be required depending on the incident, and the applicable damage administration fee and protection conditions will apply.
Protection does not cover every situation. Typical exclusions include underbody damage, interior damage, tyres and wheels, windshield or other glass, mirrors, lights, keys, wrong fuel, prohibited use, unauthorised ferry travel and other breaches of the rental agreement.
If your question is specific to your dates, vehicle category, pickup or travel plans, contact RentEra and we will help you check the applicable conditions.